This Soothing Moisturizer is ready to give you the glow and softness your skin needs! Packed with a blend of aloe and hyaluronic acid, it’s the daily facial moisturizer that’s fast-absorbing for your skin to feel silky smooth. Perfect for normal, combination, and dry skin, this is the all-in-one moisturizer for everyone.
We aim process and ship orders the same day Monday to Friday.
UK orders are shipped via Royal Mail's 48 hour tracked service and starts at £2.99 (up to 2kg).
International orders are shipped via Fedex. Price and time is determined by location. US orders generally take 7-10 days.
Once you receive your tracking information, it can take 24 hours for the tracking to update.
We strive to uphold the highest levels of quality customer service. It is our ultimate goal to create life-long customers and we will do everything in our power to ensure that your experience with us is one that makes you want to shop with us again and again.
For any order queries please contact our customer service team at email@example.com
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.